Step 1: Claim Intake & Compliance Check
As soon as a shipper reports damage, we take over the communication.
- Formal Filing: We provide the shipper with the necessary electronic forms to ensure the claim is filed in accordance with FMCSA regulations.
- Inventory Verification: We cross-reference the claim against the original Bill of Lading, inventory tags, and “high-value” declarations to verify coverage levels.
Step 2: Investigation & Evidence Gathering
We build a comprehensive digital file for every incident to protect your company from inflated or fraudulent demands.
- Damage Documentation: We collect and review photos of the items and the packing materials used.
Step 3: Liability & Valuation Analysis
We calculate the exact limit of your liability to ensure you never overpay.
- Contractual Application: We apply the specific valuation chosen by the shipper—whether it’s the standard $0.60 per pound per article or Full Value Protection (FVP).
- Depreciation & Market Research: For FVP claims, we use industry-standard tables to determine the actual cash value, preventing “new-for-old” overpayments.
Step 4: Professional Negotiation & Settlement Offer
We act as the professional buffer. By removing the emotion from the conversation, we reach settlements faster.
- The “Repair-First” Model: We prioritize getting quotes from local restorers to keep costs low while satisfying the customer.
- Written Settlement Offers: We present a formal, itemized offer to the shipper, explaining the contractual basis for every dollar awarded.
Step 5: Final Release & File Closure
We ensure the move is legally “finished” once the payment is made.
- Release of Liability: Before any funds are disbursed, we secure a signed Release and Settlement Agreement, legally protecting your company from any further claims regarding that shipment.
- Payment Facilitation: We coordinate the final payout through your preferred accounting method.